FAQs, Shipping and Returns
1. What makes Elynn fragrances different?
Our fragrances are inspired by places, memories, and meaningful moments, and are crafted using fine perfumery principles to create sophisticated, layered scents that feel both distinctive and comforting.
2. Are your fragrances safe to use at home?
Yes. Our products are formulated using high-quality ingredients and IFRA-certified fragrance compounds to ensure they are safe when used as directed.
3. How do I choose the right fragrance?
Each fragrance has its own personality and mood. If you're unsure where to begin, explore our fragrance descriptions or take our Fragrance Finder Quiz for personalised recommendations.
4. How long do your products last?
Longevity varies by product and usage. Reed diffusers typically last several weeks to months, while diffuser oils, wardrobe fresheners, and room sprays can be enjoyed for many uses when stored and used correctly.
5. Are Elynn products suitable for gifting?
Absolutely. Our fragrances are designed to be thoughtful gifts for birthdays, housewarmings, weddings, festive occasions, and corporate gifting. We also offer custom gifting solutions for special events. Contact us to discuss your gifting requirements.
6. Do you accept returns for a purchased product?
We do not offer returns or exchanges for our products. If you received a damaged product, please get in touch with us so that we can address your concern. Most of our products are packed in glass packaging. Please make an unboxing video of the product as proof of damages, so that we can address your concern fairly. Images shall not suffice as proof of damaged goods delivered.
7. Can I track my order?
Yes, we will send you tracking details once your order is shipped out.
8. What is the order pricessing time?
We generally need 2-4 working days to process your order before shipping it out to you. Shipping times vary depending upon your location. If you do not receive your order within 10 working days, please contact us.
9. Do you also take international orders?
We do not accept international orders on our website.
10. What are your shipping charges?
We charge a flat rate of Rs. 100/- for PAN India orders. Shipping is free on orders over Rs. 2000/-.
Express shipping charges for all orders (regardless of order total) are Rs. 200/-
Same day delivery via local delivery apps available (only in Delhi). Please contact us for the same.
COD option available at an extra charge of Rs. 100/-
11. Do you offer custom fragrance and gifting solutions?
Yes. We work with individuals, brands, hotels, and event planners to create bespoke fragrance experiences, wedding favours, corporate gifts, and scented spaces.